Delivery & Returns

Delivery and Dispatch Information

All orders placed before 4pm Monday-Friday (excluding Bank holidays) will aim to be dispatched the same day. Any orders placed after 4pm Friday will be dispatched the next working day (Monday).

UNITED KINGDOM DELIVERY

Option

Price

Speed

Features

Royal Mail 48® Tracked 2-3 working days

£1.99 or FREE for orders over £20

Royal Mail aim to deliver 2-3 days Monday - Saturday

Parcels sent 4pm Monday - Friday excluding bank holidays

• Signature not required
• Tracked
• SMS, Email alerts
• Reschedule online

Royal Mail 24® Tracked Next Day

£2.99 or FREE for orders over £40

Royal Mail aim to deliver next day Monday - Saturday

Parcels sent 4pm Monday - Friday excluding bank holidays

• Signature not required
• Tracked
• SMS, Email alerts
• Reschedule online

DPD Next Working Day

£6.99 or FREE for orders over £100

Next working day Monday - Friday if purchase completed before 4pm.

Parcels ship Monday - Friday excluding bank holidays

• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required

DPD Next Working Day by 12 Noon

£10.99

Next working day by noon Monday - Friday if purchase completed before 4pm.

Parcels ship Monday - Friday excluding bank holidays

• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required

DPD Saturday Delivery

£15.99

Delivered on Saturday if purchase completed before 4pm Friday

Parcels ship Monday - Friday excluding bank holidays

• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required

DPD Sunday Delivery

£15.99

Delivered on Sunday if purchase completed before 4pm Friday

Parcels ship Monday - Friday excluding bank holidays

• Tracked
• 1 Hour Time Slot
• SMS, Email alerts
• Reschedule by text or online
• Local pick up point - arrange via DPD using online tracking
• Signature required

Please Note:
Scottish Highlands, Channel Islands, Northern Ireland

We are unable to offer Next Day and 1 hour time slot services to the following postcode areas including Northern Ireland, Channel Islands, Highlands. Please allow for an additional 1-2 working days. Orders to these destinations are sent with Royal Mail Tracked & Signed For: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50; HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

EUROPE DELIVERY

Option

Price

Speed

Features

Standard Euro Delivery Royal Mail International Tracked

£6.99 - £8.99 or FREE for orders over £100

Please allow 3-10 working days.
Parcels ship Monday - Friday excluding bank holidays

• Signature required
• Tracked

REST OF WORLD DELIVERY

Please Note: we are unable to ship orders to USA or Canada

Option

Price

Speed

Features

Standard International Delivery Royal Mail International Signed For

Prices dependent on destination and weight, price quoted at Checkout and Shopping Cart

Please allow 5-10 working days.
Parcels ship Monday - Friday excluding bank holidays

• Signature required
• Tracked

Returns Policy

 

We are happy to refund items which are unused and still in a fully resalable condition within 14 days of arrival. All items which can be used orally such as Clearomisers, Drip Tips, Eliquids are non returnable understandably due to hygiene and health and safety reasons.

When returning any item we recommend using a recorded or signed for delivery method. Return postage costs are your responsibility and non-refundable, unless the item is deemed faulty. Unwanted goods must be returned in a fully resaleable condition. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

All returns must be authorised and returned with an authorisation number. It is important that you contact us first prior to returning an item to receive the authorisation number.

In all cases we reserve the right to inspect the product and verify it is in a resalable condition.

How to contact us

Please get in touch using the contact form or email below so we can quickly issue a returns authorisation.

Please state your 1.Name 2.Order number 3.Item and briefly describe why you wish to return the item.

Email: [email protected]

or use the Contact form here

FREE DELIVERY

On orders over £20

REWARD POINTS

2% back on every order

AGE RESTRICTED

You must be 18 or older

CUSTOMER SERVICE

Satisfaction guaranteed